It was to have been a routine surgery to remove a ureteral stone from a patient in good overall health. Would you have known what to do in the face of the unexpected complications that developed?
The case discussed in this 1-hour webinar really happened, both in the operating room and in the courtroom. Anesthesiologist Eric Stoler draws on his experience reviewing malpractice claims to guide you through the dos and don’ts of responding to a bad outcome. From what to say to the patient and family, to resources for personal and professional support, this webinar gives you the key communication and documentation skills that can prevent a lawsuit or otherwise bolster your defense. You will leave the course feeling assured and empowered if an adverse outcome does occur.
Participants who complete this course will be able to:
- Cite three steps they should take immediately after learning of an adverse outcome.
- Describe documentation practices important to defending a malpractice claim.
- Describe appropriate communication with the patient/family after an unexpected outcome.
- Discuss ways to build resiliency in the aftermath of an adverse outcome.
Eric Stoler, MD—Anesthesiologist, Vancouver, WA
Dr. Stoler is currently in private practice with Columbia Anesthesia Group in Southwest Washington. He has served on the board of the Washington State Society for Anesthesia and has worked for several years on the Claims Committee for Physicians Insurance A Mutual Company in Seattle, WA.
Aparna Ananth, MD
—Anesthesiology, Tacoma, WA Mesina McMurray
—CME Coordinator, Physicians Insurance Amanda Pugh
—Education Assistant, Physicians Insurance Celia Smith
—Director, Continuing Medical Education, Physicians Insurance
Original release: February 2016
Last reviewed: February 2017
Expiration: February 2019
This CME activity was planned and produced in accordance with the ACCME Essentials.
Category 1 credit is applicable throughout the United States.
Estimated time to complete this activity: 1 hour
Physicians in Washington who complete this course will fulfill the risk management education requirement mandated by the Washington Health Services Act of 1993.
Physicians Insurance/Experix is accredited by the Washington State Medical Association to provide continuing medical education for physicians.
Physicians Insurance/Experix designates this internet enduring activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity meets the criteria for up to 1 hour of Category I CME credit to satisfy the relicensure requirements of the Washington State Medical Quality Assurance Commission.
At the time this course was developed, all planning and peer-review group members have certified that neither they nor their spouses/partners have, nor have had within the past year, any financial arrangements or affiliation with any commercial organization involved in the health care goods or services consumed by or used on patients, with the exemption of non-profit or government organizations and non-health care related companies.
The content will not include mention of unapproved or investigational uses or products or devices.
Resolution of Conflicts of Interest
Physicians Insurance/Experix has implemented a process to resolve conflicts of interest for each continuing medical education activity, to help ensure content objectivity, independence, fair balance, and content that is aligned with the interest of the public. Conflicts, if any, are resolved through a peer-review process.