Don't Leave Me Standing Here Alone: Making the Case for Peer Support

Credits: 1

Best suited for: Physicians of all specialties and affiliated providers involved in direct patient care.

Course Description

A recent study reports that one out of every three medical providers will experience an adverse patient safety event this year. When a mistake results in patient injury, members of the care team suffer physically and emotionally. Even a near miss may negatively affect the ability to function at full competence. Learn what you can do to help a colleague return to delivery of confident patient care, and to implement a peer support program where you work.

Learning Objectives

At the completion of this self-study activity, providers will be able to:

  • Recognize and describe the multi-system impact of an adverse medical outcome.
  • Cite the components of a peer support program.
  • Access appropriate support when involved in an adverse event.
  • Administer emotional first aid to peers.
Faculty Information

Jo Shapiro, MD, directs the Center for Professionalism and Peer Support at Brigham and Women’s Hospital. She is Associate Professor of Otology and Laryngology at Harvard Medical School, and is on the faculty of the Harvard Leadership Development for Physicians and Scientists. Dr. Shapiro was one of the first women division chiefs at Brigham and Women’s Hospital, and she is on the Senior Advisory Board for the Office of Women’s Careers at BWH.

Planning Group

Ron Hofeldt, MD, Director, Physician Affairs, Physicians Insurance
Patricia McCotter, RN, JD, CPHRM, CPC, Director, Facility Risk Management and Provider Support, Physicians Insurance
Dennis Olson, CPHRM, Vice President, Risk Management, Physicians Insurance
Celia Smith, CCMEP, Director, Continuing Medical Education Physicians Insurance

2015 Review Group:

John Wynn, MD, Clinical Professional of Psychiatry, UW School of Medicine, Medical Director, Swedish Cancer Institute, Seattle, WA 

Original Release: February 2013 
Last Reviewed: February 2017
Expiration: February 2018

CME Information
Category 1 credit is applicable throughout the United States.
Physicians in Washington who complete this course will fulfill the risk management education requirement mandated by the Washington Health Services Act of 1993.

Physicians Insurance Washington State Medical Association CME Accreditation Committee to provide continuing medical education for physicians.

Physicians Insurance/Experix designates this enduring material for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity meets the criteria for up to 1 hour of Category I CME to satisfy the relicensure requirements of the Washington State Medical Quality Assurance Commission.

At the time this course was developed and presented, the speaker for this activity disclosed that her spouse is CMO of Health Dialog, a company involved in population health and shared decision making.

All planning and peer-review group members and their spouses/partners certified that they do not have, nor have had within the past year, any financial arrangements or affiliation with any commercial organization involved in health care goods or services consumed by or used on patients, with the exemption of non-profit or government organizations and non-health related companies.
The content will not include mention of unapproved or investigational uses of products or devices.

Resolution of Conflicts of Interest
Physicians Insurance/Experix has implemented a process to resolve conflicts of interest for each continuing medical education activity, to help ensure content objectivity, independence, fair balance, and content that is aligned with the interest of the public. Conflicts, if any, are resolved through a peer-review process.

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