“I run out of breath just walking to the bus stop,” says Michelle. “It’s been like that ever since I started on the diabetes pill. I’m fed up with that pill!”
She’s been your patient for years, but time never allows for a conversation about her climbing weight or aversion to checking blood sugar levels. Now you notice that her hypertension is also edging into the danger zone.
This 1-hour video course demonstrates how Michelle can be engaged as an active participant in her care within the timeframe of a regular office visit. You’ll learn motivation techniques by observing them in the patient interview, and ways to reduce your frustration with challenging patients. See how the patient-provider partnership can develop into an essential process to improve outcomes and reduce costs.
“We are entering a time of great challenge and major change in health care delivery and financing. In such an environment, health care leaders, physicians, and other providers in the trenches must rethink old models and find new ways to achieve their goals.”
“Self-efficacious patients represent a potentially major new resource, and the patient-provider partnership an important vehicle, for improving health care outcomes and controlling costs.” -John Nance, JD, Author, Why Hospitals Should Fly
At the conclusion of this course, participants will be able to:
- Use patient-centered communication to establish a successful therapeutic connection.
- Implement at least three strategies for fostering a collaborative patient relationship.
- Use appreciative inquiry to identify and resolve barriers patients face to following a treatment plan.
- Describe two ways they will involve other providers and office staff with helping patients follow the treatment plan.
Baruch Roter, MD
is a family physician who teaches patient-centered care to medical students and medical residents as a Clinical Associate Professor at the University of Washington School of Medicine. He worked for 25 years in a community health center and has taught internationally since 2007 to help clinicians and the general public live and work with greater ease and happiness. More information on his offerings can be accessed through HeartfulHealer.com.
Carl Berliner, MD
, Family Medicine, Mount Vernon Cristina Covert, MD
, Family Medicine, Auburn Peter Grote, MD
, Family Medicine, Seattle Patricia McCotter, RN, JD, CPHRM, CPC
, Director, Patient Safety Innovation and Provider Support, Physicians Insurance, Seattle Celia Smith, CCMEP,
Director, Continuing Medical Education, Physicians Insurance, Seattle
Original Release: October 2015
Last Reviewed: October 2016
Expiration: October 2018
This CME activity was planned and produced in accordance with the ACCME Essentials.
Category 1 credit is applicable throughout the United States.
Estimated time to complete this activity: 1 hour
Physicians in Washington who complete this course will fulfill the risk management-education requirement mandated by the Washington Health Services Act of 1993.
Physicians Insurance/Experix is accredited by the Washington State Medical Association to provide continuing medical education for physicians.
Physicians Insurance/Experix designates this internet enduring activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity meets the criteria for up to 1 hour of Category I CME credit to satisfy the relicensure requirements of the Washington State Medical Quality Assurance Commission.
The content of this activity does not relate to any product of a commercial interest as defined by the ACCME; therefore, neither the planners nor the faculty have relevant financial relationships to disclose.
Resolution of Conflicts of Interest
Physicians Insurance/Experix has implemented a process to resolve conflicts of interest for each continuing medical education activity, to help ensure content objectivity, independence, fair balance, and content that is aligned with the interest of the public. Conflicts, if any, are resolved through a peer-review process.